Overview


This document describes troubleshooting for each type of problem that may occur when users attempt to install ALTIBASE products.

Problems not listed in the document may occur and the type of occurrence may differ depending on the version of ALTIBASE.

For problems that are no described in this document, please send an email to support@altibase.com with a description of the occurrence conditions and the ALTIBASE trace log files ('trc' directory under the ALTIBASE installation path).

For errors and improvements related to this document, please contact the technical support portal or technical support center.

 

Troubleshooting in common environments


This section describes the list of types of problems that may occur during the installation with corrective solutions.

Unable to interpret Binary


$ ./altibase-HDB-server-6.5.1.6.8-LINUX-POWERPC-64bit-release.run
-bash: ./altibase-HDB-server-6.5.1.6.8-LINUX-POWERPC-64bit-release.run: cannot execute binary file

Environment variable not registered

 


$ isql -s 127.0.0.1 -u sys -p manager -port 20300 -sysdbaISQL_CONNECTION = UNIX, SERVER = 127.0.0.1, PORT_NO = 20300
[ERR-91003 : Environment (ALTIBASE_HOME) does not exists.

Problem with user's file privileges


$ isql -s 127.0.0.1 -u sys -p manager -port 26084 -sysdba-----------------------------------------------------------------
     Altibase Client Query utility.
     Release Version 6.5.1.6.8
     Copyright 2000, ALTIBASE Corporation or its subsidiaries.
     All Rights Reserved.
-----------------------------------------------------------------
WARNING: A port number is not required when connecting via IPC or UNIX, so the -port option was ignored.
ISQL_CONNECTION = UNIX, SERVER = 127.0.0.1
[ERR-9100B : Privilege error for sysdba user account.]

Absence of altibase.properties file


iSQL(sysdba)> startup process
idp readConf() Error : Open File [/hdb_home/651/conf/altibase.properties] Error.

Absence of license file

 


TRANSITION TO PHASE : PROCESSCommencing Server as Community Edition
DISK_MAX_DB_SIZE(Unlimited) exceeded limit 8192M
[FAILURE] License invalid or expired.
Startup Failed....
[ERR-91015 : Communication failure.]

License error


TRANSITION TO PHASE : PROCESSInvalid or expired license in License File(/hdb_home/651/conf/license)
[FAILURE] License invalid or expired.
Startup Failed....
[ERR-91015 : Communication failure.]

Expired License error


This problem occurs when the issued license has expired.

TRANSITION TO PHASE : PROCESSInvalid or expired license in License File(/hdb_home/651/conf/license)
[FAILURE] License invalid or expired.
Startup Failed....
[ERR-91015 : Communication failure.]

Property value error


idp checkRange() Error : Property [property_name] [current_value] Overflowed the Value Range.(min_value~max_value) 
 idp convertFromString() Error : The property [property_name] value [current_value] is not convertable.
idp insertBySrc() Error : Property [property_name] Can't Store Multiple Values. 

Writing file error


TRANSITION TO PHASE : PROCESSCommand execute success.
 
DB Info (Page Size     = 32768)
        (Page Count    = 257)
        (Total DB Size = 8421376)
        (DB File Size  = 1073741824)
 
FAILURE of createdb.
 
[ERR-0103C : Unable to invoke create() function on [/ALTIBASE/altibase_home/dbs/dwfile0.dwf]] 

Skipping the database creation procedure